Prioritize Frequently Asked Questions (FAQs) - Determine which questions about your HOA are most commonly asked about and make sure you include information related to those FAQs.

Explain Synonyms for Common Terms - Include terminology that your Residents may use when asking questions. For example, Assessments, Dues, Fees may refer to the HOA Payment, so be sure to clarify topics using any terms that refer to the same topic. For example, HOA Dues may also be called Assessments or Fees. So including HOA Dues/Assessments/Fees in your notes vs simply HOA Dues will help the AI Bot understand that these terms are referring to the same topic.

Keep your notes simple and to the point & use full sentances - The more simple, straight forward, and comprehensive your notes content is, the easier it will be for AI bots like Intelligent Auto-Reply to consume them. If it's confusing for a human to read, it'll be confusing for Intelligent Auto-Reply as well. Think about how your Residents typically frame questions and ensure that the answer is phrased in a relevant and accessible way. Avoid basic "yes" or "no" answers; instead, use full sentences.

Create a scannable structure - Use Headings to make it easier for Intelligent Auto-Reply to find and provide the answer your Residents are looking for.

Update Your Notes as Needed - If you find that Intelligent Auto-Reply is not answering common in the correct manner, then you may want to revisit your notes to add new information, or clarify/provide additional context to your existing content.