1. Log In to the Web Portal
Login to your resident web portal.
Once logged in, you will land on the Home page by default.
2. Update Your Resident Profile Email Address
From the Home page, look for your profile icon and name located on the for bottom left of the left side menu, and click on your avatar or name.
You will then see the Edit Profile area that includes your email and password information (you can also change your password in this section.
Select Change email and enter your new email address.
Save or Confirm the update.
3. Update Other Resident Profile Contact Details
On the left side bar menu, click on "User Details"
Look for the form fields labeled:
Owner’s First Name / Last Name
Onsite Street Address / City / State / ZIP
Owner’s Mailing Address / City / State / ZIP (if different from onsite)
Phone Number
Edit any fields you want to update. (Your email field will be “grayed out” in this section as it is managed in the edit profile section described above)
If applicable, check the box labeled Use Mailing Address for Official Communications and enter a different mailing address if you want your HOA to use mailing address that is different then your onsite property address for official communications.
Click the Save button when done. You should see a confirmation (such as “Property Details updated”) indicating your changes are successful.
That’s all there is to it! After following these steps, your updated email and contact information will be reflected in your resident profile. If you have any problems or questions, reach out to your HOA Messenger support team for additional help.