Once a HOA is created by a HOA administrator with a Manager Profile, members of your HOA can join by signing up and creating a Resident Profile via the web at resident.hoamessenger.com, or by downloading the mobile app on your Apple or Android Device.
Resident Profile Overview
Below is a comprehensive overview of the Resident Registration Process and the functionality available to Residents when using the HOA Messenger Mobile App or the HOA Messenger Web Portal.
How to Register a Resident Profile Using the Mobile App?
How to Register a Resident Profile Using the Web Portal
For HOAs on the Premium Plan, Residents can access their portal via the web as well as through the mobile app.
Personalized Community Picture
Individualize your HOA Resident’s experience by uploading an easily recognizable picture unique to your community.
How does a Resident contact their HOA via the Mobile App?
Residents can contact their HOA by tapping on “Contact Your HOA” and typing a message or sending a picture. Start typing a message by typing the desired correspondence or send a picture by clicking on the “+” symbol.
How does a Resident contact their HOA via the web portal?
How does a Resident access HOA Documents on the Mobile App?
Once documents are uploaded to HOA Messenger, residents will be able to view those documents using the resident section of the HOA Messenger Mobile App. Residents received a push notification automatically when a manager uploads a new document for Residents to reference.
From the resident Home Screen, tap on “HOA Documents”.
The next screen shows the documents that have been uploaded for resident review.
Residents can view the uploaded documents on their device or print or send the document to another device for review by clicking on the up-arrow icon in the top right corner of the document screen.
How does a Resident access HOA Documents via the Web Portal?
How does a Resident make a HOA Payment via the Mobile App?
If a Manager has linked your HOA’s bank to HOA Messenger, then Residents can make payments owed to the HOA using the HOA Messenger Mobile App. For more information on how to make a Resident Payment and the associated transaction fees, CLICK HERE.
How does a Resident make a HOA Payment via the Web Portal?
Residents can make their HOA payments using both the web portal and via the Mobile App. For more information on how to make a Resident Payment and the associated transaction fees, CLICK HERE.
Ticket / Job Tracking
The Ticket / Job Tracking feature allows residents in your HOA track the status of any reported concerns from the point when the issue was received, scheduled, and completed; received automatic updates every step of the way.
Resident Profile View of Ticket Tracking on Mobile App
Resident Profile View of Ticket Tracking on Web Portal
Residents can review important HOA Documents remotely using their HOA Messenger Resident Profiles. For step-by-step instructions on how resident’s can review their HOA’s documents, CLICK HERE.
With the HOA Messenger Amenities Scheduling Feature, your HOA can automate the Residential Scheduling of your HOA’s amenities. For Step-by-step instructions on how to a resident would make an Amenity Reservation, CLICK HERE.
The Resident list allows residents within the same HOA to send direct messages to one another. Residents are able to disable resident to resident messaging if they want to. Managers can also disable all resident-to-resident messaging if they do not feel that resident-to-resident messaging is necessary.