How to Set Different Onsite and Mailing Addresses (Using the Manager Web Portal)
To maintain separate addresses for a resident:
Navigate to People > Residents in the left navigation menu
Locate the resident in the list and click the blue Edit button in the Action column
Update the Onsite Street Address section with the physical property address
Check the box that says "Use Mailing Address for official communications"
The Mailing Address section will now be editable separately
Enter the different mailing address information in the fields provided
Click Save Resident Profile to apply your changes
After saving, you'll see the different mailing address displayed in the resident listing under the "Mailing Address" column.
Changing an Existing Mailing Address
If a resident already has a separate mailing address and you need to update it:
Follow the steps above to access the resident's profile
Verify the "Use Mailing Address for official communications" box is checked
Edit the information in the Mailing Address section
Click Save Resident Profile