The HOA Messenger platforms make it easy for your HOA(s) to start collecting electronic payments. Start by linking your HOA’s Banks to the HOA Messenger Payments Feature.
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Step One: Select HOA then click “+ Add Account”
In the payments section, you can set up each one of the HOA’s you manage to receive resident payments electronically through the HOA Messenger platform. Start by selecting the HOA you want to set up to receive electronic payments, then select “+ Add Account”.
Step Two: Connect your HOA’s Bank
HOA Messenger partners with stripe to help facilitate payments over the platform. Stripe is an online payment processor used by thousands of companies such as Lyft and Shopify to help facilitate online payments. Connect your HOA’s bank by clicking on “Continue” and follow the following requested steps. If you don’t see this screen you may need to disable your browser’s pop-up blocker.
Step Three: What does it look like when your HOA’s Bank is connected?
When you have connected a HOA’s Bank to receive payments electronically through HOA Messenger, you will see the information as noted on the screen below. In addition to allowing residents to pay HOA fees using their Resident profiles on the mobile app or the web portal, you can forward the payment link (as shown in picture below) to any resident who wants to make an HOA payment electronically, whether or not they have created a Resident profile on the mobile app or through the web portal.Additionally, residents can choose from three payment options: making online payments through the HOA Messenger platform, setting up autopay for recurring payments, or mailing a physical check. For guidance on these methods, please refer to the Homeowner Payment Guide section below.
Step Four: Review Payment History
The payments you receive electronically can be reviewed under the “Payment History” tab. You can also download an excel report of the received payments by clicking on the green box with the excel icon located in the top right corner.
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HOA Payments FAQs## Homeowner Payment Guide If you are a homeowner responsible for paying HOA fees, there are multiple methods available through HOA Messenger to facilitate your payments. This guide explains the most common approaches to ensure you can pay your association dues conveniently and on time.
Payment Methods
Online Payments: Log into your HOA Messenger account and make secure online payments via the platform.
Autopay Setup: Automate your payments with recurring billing to ensure you never miss a due date. Follow these steps to set up autopay:
Log into your HOA Messenger portal from the website or mobile application.
Navigate to the 'Payments' section and locate the 'Autopay Setup' option.
Enter your preferred bank account or credit card information, and review the payment schedule for accuracy.
Confirm the setup to activate your autopay arrangement.
Mailing a Check: If you prefer traditional payment methods, mail a check to the address specified in your billing statement or contact your HOA administrator for further details if needed.
Important Notes
Choose a method of payment that works best for you and always meet the due dates to avoid late fees. Should you have any trouble or uncertainties, the HOA Messenger’s customer service is always ready to help. For those who have already set up autopay, HOA Messenger also provides tools to manage and modify your automatic payments. You can log into your HOA Messenger account to review payment details, adjust payment amounts or schedules, and even cancel autopay if needed.
How to Set Up and Manage Autopay for HOA Fees
HOA Messenger provides options to set up and manage autopay for your HOA fees, making payment processes convenient and helping you avoid late fees.
Setting Up Autopay
Residents new to the platform must first register a "Resident" account in their HOA's portal, either via the mobile app or via the resident web portal at resident.hoamessenger.com
To begin setting up autopay, follow these steps:
Log into the HOA Messenger Portal using the website or mobile application.
Navigate to the 'Payments' section and locate the 'Autopay Setup' option.
Enter your preferred bank account or credit card information.
Review the payment schedule, ensuring it aligns with your HOA due dates.
Confirm the setup to activate autopay.
Managing Autopay
Once autopay is active, you can manage it easily:
View Payment Details: Regularly review your payment status through the portal.
Modify Payments: Adjust payment amounts or schedules as needed in the 'Payments' section.
Cancel Autopay: Disable the autopay feature anytime while ensuring alternative payment arrangements are in place. For additional support, refer to the FAQ section or contact HOA Messenger support through the Help portal.
Q: Can I use the payments section without subscribing to the premium feature? In other words, is the payment section part of the free tier? A: Yes, your HOA can utilize the payments feature without a Premium Subscription. This feature can be used at no cost to the HOA as the payment transaction fees are billed to the resident making the payment.
Q: Does HOA Messenger Store Payment Information? Q: How secure is the payments feature? A: Your trust and privacy are important to us. We do not directly store any of your payment information on our servers. All financial transactions are managed by our trusted third-party payment processors, Stripe and Plaid. They provide us with secure and encrypted payment processing, ensuring your financial information is kept private and secure. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available. Similarly, Plaid provides a secure platform to help facilitate ACH Bank Transactions. Plaid does not store users' bank credentials after the initial connection with the bank is made, Plaid receives a digital token which it can use to re-authenticate with the bank when necessary. This means the user's login details are not held by Plaid.- Q: How can I make my HOA fee payments conveniently? A: Homeowners can make payments through the HOA Messenger by using one of the available options: online payments via the HOA Messenger platform, setting up autopay for recurring transactions, or mailing a check to the HOA's address as specified in their billing statement. Choose the method that suits you best.
Q: How can I confirm that my autopay is active? A: Log into your HOA Messenger account and navigate to the 'Payments' section to view your current payment schedule and status.
Q: Can I switch between payment methods for autopay? A: Yes, you can change your payment details at any time via the 'Accounts' settings under the Payments section.
Q: Will I receive reminders for upcoming due dates? A: HOA Messenger typically provides notification options for payment reminders. You can enable these in your account settings.