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How do I set up my HOA to receive electronic payments?
How do I set up my HOA to receive electronic payments?

As a Manager, how am I able receive resident payments electronically using HOA Messenger's Software?

Updated over a week ago

The HOA Messenger platforms make it easy for your HOA(s) to start collecting electronic payments. Start by linking your HOA’s Banks to the HOA Messenger Payments Feature.

You can also schedule Zoom call 👩‍💻or a phone call 📞 with a member of our team to clarify any additional questions you have.

Step One: Select HOA then click “+ Add Account”

In the payments section, you can set up each one of the HOA’s you manage to receive resident payments electronically through the HOA Messenger platform. Start by selecting the HOA you want to set up to receive electronic payments, then select “+ Add Account”.

Step Two: Connect your HOA’s Bank

HOA Messenger partners with stripe to help facilitate payments over the platform. Stripe is an online payment processor used by thousands of companies such as Lyft and Shopify to help facilitate online payments. Connect your HOA’s bank by clicking on “Continue” and follow the following requested steps. If you don’t see this screen you may need to disable your browser’s pop-up blocker.

Step Three: What does it look like when your HOA’s Bank is connected?

When you have connected a HOA’s Bank to receive payments electronically through HOA Messenger, you will see the information as noted on the screen below. In addition to allowing residents to pay HOA fees using their Resident profiles on the mobile app or the web portal, you can forward the payment link (as shown in picture below) to any resident who wants to make an HOA payment electronically, whether or not they have created a Resident profile on the mobile app or through the web portal.

Step Four: Review Payment History

The payments you receive electronically can be reviewed under the “Payment History” tab. You can also download an excel report of the received payments by clicking on the green box with the excel icon located in the top right corner.

You can also schedule Zoom call 👩‍💻or a phone call 📞 with a member of our team to clarify any additional questions you have.

HOA Payments FAQs

  • Q: Can I use the payments section without subscribing to the premium feature? In other words, is the payment section part of the free tier? A: Yes, your HOA can utilize the payments feature without a Premium Subscription. This feature can be used at no cost to the HOA as the payment transaction fees are billed to the resident making the payment.

  • Q: Does HOA Messenger Store Payment Information? Q: How secure is the payments feature? A: Your trust and privacy are important to us. We do not directly store any of your payment information on our servers. All financial transactions are managed by our trusted third-party payment processors, Stripe and Plaid. They provide us with secure and encrypted payment processing, ensuring your financial information is kept private and secure. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available. Similarly, Plaid provides a secure platform to help facilitate ACH Bank Transactions. Plaid does not store users' bank credentials after the initial connection with the bank is made, Plaid receives a digital token which it can use to re-authenticate with the bank when necessary. This means the user's login details are not held by Plaid.

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