Once a HOA’s bank has been linked to HOA Messenger, Residents can start making payments using the mobile app by first tapping on “Make Payment” on the Resident Home Screen📱

There are two methods that residents can use to make a payment using the HOA Messenger Mobile App. One method is that the Resident’s can link their Bank details and pay via ACH. Another method is that Residents can pay via Credit Card.

Step One: Residents will click on “Add ACH Account” if they wish to make payments directly from their bank, Before a resident can make an ACH payment, they will need to first link their bank account. If a Resident wants to make a payment with their credit card then they would select “Add Payment Method”.

OR

After selecting “Add ACH Account”, the Resident will be prompted to enter the existing online banking credentials in order to link their bank to HOA Messenger.

You may be asked to verify your identity

Once verified, Residents can start making HOA payments via ACH

After clicking “Add Payment Method”, residents will be asked to input their credit card information. Once the desired payment method details are entered, click “Add Card”.

From the payments screen, tap on the payment method you would like to make a payment with.

Before your payment is confirmed you will be able to give the payment details a final look. For Premium HOA Subscribers, a base fee of $1.50 plus 3.5% of the total will be added to the final amount. For ACH payments, a base fee of $1.00 plus 1% of the total will be added to the final amount. For HOAs on the free tier, a base fee of $3.75 plus 3.9% of the total will be added to the final amount. For ACH payments, a base fee of $3.75 plus 1.9% of the total will be added to the final amount.

Residents can reference past payments by tapping on the “History” tab.

You can also schedule Zoom call 👩‍💻or a phone call 📞 with a member of our team to clarify any additional questions you have.