HOA Messenger

With the HOA Messenger’s Mail feature you can have us print and send any traditional paper mail you might need to send out.

What is the Mail Feature and how do I use it?

HOA Messenger has a robust suite of features that can be used by your HOA for Free as long as you want.

What features are included with your Free HOA Messenger Manager Profile

Simplify the App by removing unused features. For instance, if a particular HOA lacks amenities, you can hide the Amenities feature.

How to hide unused features from View on the Resident Portal?

Register your HOA on the HOA Messenger and start using our robust suite of Free HOA Management tools within minutes.

How to create a Free HOA Messenger Profile?

The video in this article offers a comprehensive overview of the Resident Web Portal.

HOA Resident Web Portal

This article explains how you update or change your credit card number in your manager Profile.

How do you update your credit card number in your Manager Profile?

Does HOA Messenger integrate with other property management or accounting platforms?

This information is helpful when an Administrator/Manager needs to cancel their HOA Community's paid HOA messenger Subscription.

Canceling Your HOA Community's Paid Subscription

Are you a HOA Manager, Board Member, or administrator? Your questions can be answered here

HOA Manager/Admin Profile FAQs

Manager Profiles are used to administrate your HOA using HOA Messenger.

What is a Manager Profile?

Embed the promotional widget to your HOA's website or your email signature to promote your use of HOA Messenger to your HOA’s members.

HOA Messenger Promotional Widgets

There are a variety of ways you can communicate using HOA Messenger. This article explains what those options are.

Overview of Messaging Options

Pricing

Use this when: You need to control which push and email notifications are sent to residents and received.

Manager Profile Notification Settings

Getting Started

This article explains how to add new HOAs to your Manager Profile using the HOA Messenger Desktop/Web App.

Add HOAs Using the Desktop/Web App

As a Manager, how do I create a new HOA on the Mobile App?

Adding HOAs Using the Mobile App

As  Manager, how do I add a profile picture for my HOA so that it appears on the resident mobile app's home screen?

How do I Upload a Unique Profile Picture for my HOA?

Associations

The Article below provides a general overview of the Resident Section of the Desktop / Web App.

Resident Section of a Manager Profile

Non-app Residents are added to HOA Messenger Manually

What is an Unregistered Resident?

As a Manager, how do I disable HOA Messenger's Management Software's Resident-to-Resident Messaging feature?

How Do I Disable Resident-Resident Messaging?

Clarification on how to add properties to your HOA profile?

How Do I add properties to my Association?

This process varies depending on whether residents sign up using recognized or unrecognized contact information.

Resident Verification Process

How do I send an invite to a resident when logged into the HOA Messenger mobile app as a manager?

How to Send an Invite to a Resident when logged into your Manager Profile on the Mobile App?

This article explains the difference between Primary & Additional owners, and "Registered" vs. "Un-Registered" Resident Profiles

"Primary" Owners Vs. "Additional Owners"

Onboarding Residents

How do I send a SMS Text Message Alert to Residents?

What is the SMS Alerts Feature?

SMS Alerts

How do I join a HOA as a Co-Manager using the Mobile App?

Adding Co-Managers using the Mobile App

How can I add Co-Managers to my HOAs using the HOA Software's Desktop/Web app?

Add Co-Managers using the Desktop/Web App

A Co-Manager is an admin profile granted access to help manage your HOA's profile; these profiles can be added or removed as needed.

How do I Deactivate a Co-Manager Profile from my HOA?

Co-Managers

What are the different Jobs Software work order statuses, and what at do they mean?

Jobs Software - Work order statuses explained

What is the Jobs feature and how can it help my HOA?

What is the Jobs Feature and how do I use it?

Jobs

As a Manager, how am I able receive resident payments electronically using HOA Messenger's Software?

How do I set up my HOA to receive electronic payments?

This article explains Residents make HOA payments using the mobile app.

How does a Resident make a payment using the HOA Messenger Mobile App?

Help Residents understand exactly how to remove their old bank account, connect a new one, and use the new bank to make payments.

How does a resident change the bank account used for making HOA Payments?

This article explains how you can change the credit card you're using to pay your HOA fee, using the web portal.

How do I change the credit card method used to pay my HOA fee?

Payments

This article provides an overview what the HOA Amenity Feature looks like from the Manager’s Profile point of view.

HOA Amenity Scheduling Software - Manager View

How do I set up one of My HOA’s Amenity’s using the Amenity Scheduling Software so that Residents can confirm reservations automatically.

Getting Started using the HOA Amenity Scheduling Software

How does a Resident or Manager Reserve use of an Amenity using the HOA Messenger Amenity Feature?

How does a Resident make an Amenity Reservation?

Amenities 

The violation feature can help you generate hearing notices for ongoing compliance issues. Here’s how it works…

How do I schedule a Violation Hearing?

Violation Feature

Some of the features have a cost for managers, including the SMS Alerts feature, the mail feature, & the check writing feature.

What is the Funds Balance & How do I add Funds to my Profile?

Funds Balance

This article provides a description of the mail feature and a step by step guide on how to use it.

What is the Mail feature?

Mail

Key Accounting Terms to understand when using the HOA Messenger Accounting Software

Key Accounting Terms

Use this when: You need to display a message on all billing statements for a specific assessment.

As a Manager / Admin, how do I add an announcement to the Resident Billing Statements?

Accounting

This Article provides a step by step explanation of how to use the Calendar Feature.

What is the Calendar Feature & How do I Use it?

Calendar

HOA Messenger Helps you connect and coordinate work with the vendors that service your communities.

Vendor Section

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