Deactivating Co-Managers
How do I deactivate a Co-Manager?
Log in to your HOA Messenger account
Click on "People" in the left navigation menu
Select "Co-Managers" from the submenu
Locate the Co-Manager you wish to deactivate
Click the pencil/edit icon next to their name
In the "Edit Profile" popup that appears, click the red "Deactivate from this HOA" button
Can I temporarily suspend a Co-Manager's access?
No, the system currently only allows for complete deactivation. Co-Managers either have full access or no access. There is no temporary suspension option.
Can I limit what a Co-Manager can access instead of deactivating them?
No, HOA Messenger does not currently offer role-based permissions or partial access. Co-Managers have full administrative access when active. If you need limited access, deactivation is your only option.
Who can deactivate Co-Managers?
Only the Owner (primary administrator) of the HOA account can deactivate Co-Managers.
Is deactivation permanent?
No, Co-managers can join again as needed if they have the access code.
Common Scenarios
When should I deactivate a Co-Manager?
Common scenarios for deactivation include:
A board member's term has ended
A property manager is no longer working with your HOA
An employee has left the management company
Security concerns or unauthorized access
Troubleshooting
I don't see the edit (pencil) icon next to the Co-Manager's name
This typically means you are not logged in as the Owner. Only the Owner account can see and use the edit icon to deactivate Co-Managers.
The "Deactivate from this HOA" button is not working
Try refreshing your browser and attempting the process again. If the issue persists, log out and log back in, or contact HOA Messenger support.
I need to deactivate the Owner account
The Owner account cannot be deactivated through the standard interface. Contact HOA Messenger support directly for assistance with transferring or removing Owner access.
Can a Co-Manager deactivate themselves?
No, Co-Managers cannot deactivate themselves. Only the Owner can deactivate Co-Managers.
Managing Co-Managers
How do I add a new Co-Manager?
Log in to your HOA Messenger account as the Owner
Click on "People" in the left navigation menu
Select "Co-Managers" from the submenu
Click the blue "Add a Co-Manager" button
Enter the required information and send the invitation
How do I know who has Co-Manager access to my HOA?
To view all active Co-Managers:
Click on "People" in the left navigation menu
Select "Co-Managers" from the submenu
Review the list of active Co-Managers