Use this when: You need to control which push and email notifications are sent to residents and yourself.
What it does: Configures automatic notifications for document uploads, calendar events, amenities, payments, and incoming messages.
Manager Profile Notification Settings Modification Steps
Click your profile icon or name in the top right corner of HOA Messenger
Click "Preferences" (located below the Password field)
Toggle Push and/or Email switches ON (blue) or OFF (gray) for each notification type:
Document Uploads - Alerts all residents when new documents are uploaded
Calendar Updates - Notifies about new or updated calendar events
Amenities - Announces when new amenities are created
Payments - Alerts when online payments become available
All Incoming Notifications - Controls whether you receive notifications as a manager
Notes & tips
Changes save automatically when you toggle switches
Document, Calendar, Amenity, and Payment notifications go to ALL residents when enabled
The "All Incoming Notifications" setting only affects what YOU receive as a manager
Payment notifications only trigger during initial bank setup, not for individual resident payments
Troubleshooting
Issue: Not receiving expected notifications → Fix: Check that email address is correct in your profile, verify device push permissions are enabled, and ensure "All Incoming Notifications" isn't turned off
Issue: Residents report too many notifications → Fix: Review which notification types are essential and consider using email-only for non-urgent updates
Issue: Some residents get notifications, others don't → Fix: Individual residents may have opted out in their own settings; this only controls what gets sent from your end
Manager Profile Notification Settings FAQs
Q: What happens if both Push and Email are OFF? A: No notifications will be sent for that category, and residents won't receive those updates automatically.
Q: Can residents opt out individually? A: Yes, residents can manage their own notification preferences in their account settings. Your settings control what gets sent from the system.
Q: How quickly do changes take effect? A: Settings save immediately and apply to the next triggered notification. Delivery speed depends on email servers and push services.
Q: Is there a limit on daily notifications? A: No.
Q: Can I schedule notifications for specific times? A: These settings don't include scheduling. Notifications are sent immediately when triggered by the relevant action.
Q: What's the difference between Push and Email? A: Push notifications appear instantly on mobile devices with the HOA app. Emails go to registered addresses and may be checked less frequently.
Q: Do push notifications work on all devices? A: Push works on iOS and Android devices where residents have allowed notifications and have the app installed.
Q: Can I customize notification messages? A: The message is standardized. These toggles only control whether notifications are sent, not their content.
Q: How do payment notifications work? A: They only trigger once when you initially set up your HOA's bank for electronic payments, and for individual resident payments when a resident makes a payment, the manager receives a notification.
Q: Can I set quiet hours? A: No
Q: Why might some residents not receive notifications? A: Check their email addresses are correct, they haven't opted out individually, and their devices allow push notifications.
Q: Can I recall sent notifications? A: No, once triggered, notifications cannot be recalled. These settings only control future notifications.
Q: Are SMS text notifications available? A: Notification settings only control Push and Email options. SMS notifications aren't triggered.
Q: Do different associations have separate settings? A: No, the notification preferences that you configure for your manager profile will apply to all the HOA's you Manage.
Q: What if emails bounce? A: Email delivery failures aren't shown in this interface.
Q: How do I know notifications were delivered? A: Delivery confirmation isn't shown. To confirm, you will need to check with residents directly.
Q: Will notifications work if the app isn't used regularly? A: Email notifications always work. Push notifications may expire if the app hasn't been opened in an extended period, depending on the individual users mobile device settings.
Q: What triggers document upload notifications? A: They're sent whenever you upload a new document to the documents section, not for document updates or deletions.
Q: What happens when a manager creates a new amenity with notifications enabled? A: When the "Amenities" notification toggle is ON (blue) and a manager creates a new amenity, the system immediately sends notifications to ALL residents in the current association. If Push is enabled, residents receive mobile app notifications. If Email is enabled, notifications go to their registered email addresses. Both can be active simultaneously. The notification content is a system-generated message announcing the new amenity that cannot be customized through these settings. This is an all-or-nothing feature - you cannot selectively notify specific resident groups or customize the message text.
Q: What happens when a manager creates or updates a calendar event with notifications enabled? A: When the "Calendar Updates" notification toggle is ON (blue) and a manager creates a new calendar event OR edits an existing one (including changes to date, time, location, or description), the system immediately sends notifications to ALL residents in the current association. If Push is enabled, residents receive mobile app notifications. If Email is enabled, notifications go to their registered email addresses. Both can be active simultaneously. Each create or edit action triggers a separate notification. The notification content is a system-generated message about the calendar change that cannot be customized through these settings. Event deletions do NOT trigger notifications. This is an all-or-nothing feature - you cannot selectively notify specific resident groups or customize the message text.
Q: What happens when a manager sets up the HOA's bank account for electronic payments with notifications enabled? A: When the "Payments" notification toggle is ON (blue) and a manager initially sets up the HOA's bank account to receive electronic payments for the FIRST TIME, the system sends a ONE-TIME notification to ALL residents in the current association announcing that online payments are now available. If Push is enabled, residents receive mobile app notifications. If Email is enabled, notifications go to their registered email addresses. Both can be active simultaneously. This is a one-time announcement feature designed to inform residents when electronic payment capability first becomes available for their HOA.