The HOA Messenger Jobs feature will allow your HOA to record and track the completion status of your community’s work requests. Residents can also be queued into a work request to receive automated updates whenever the job status changes. Users can access and use the Jobs features in their Manager profiles through the Web / Desktop App or the Mobile App.
Jobs Feature on the Desktop / Web App
Step One: Click on “Jobs” & then Click “Create Work Order”
Step Two: Select a HOA
Select the HOA you want to send a work order for.
Step Three: Give Your Work Order a Name & click “Select a Vendor”
After you select a HOA, give you work order an easily recognizable name.
Step Four: Select the Vendor you wish to send a Work Order to
Select the Vendor you wish to send a work order to. To get your vendor list started, you can invite your Vendors to join the HOA Messenger App or you can create a Vendor Profile for each of you Vendors by entering their info manually.
Step Five: Give your work order a description
Make sure you provide your vendor with ALL the details needed to complete the work you are expecting them to finish.
Step Six: Upload a pdf. (Optional)
You have the option to attach a pdf. document to your work order. The vendor you send the work order to will be able to open the pdf. To attach the pdf., click on “browse” then click the upload icon ⬆️
Step Seven: Attach a Picture (Optional)
You have the option to attach a reference picture to your work order. The vendor you send the work order to will be able to open the pdf. To attach the pdf., click on “browse” then click the upload icon ⬆️
Step Eight: Queue in a Resident (Optional)
The Jobs feature work orders provide an option for your HOA to queue selected Residents in on the status of a work order and they will receive automated updates whenever the status of the job changes.
Step Nine: Verify Job info & Select Auto Reminder Frequency
Make sure the job information you’ve entered is correct then confirm the automated reminder frequency. HOA Messenger will automatically remind your vendors the accept, schedule, or update the status of your work order if the vendor has not done so within your desired reminder frequency.
How do I use the Jobs Feature using the Mobile App?
The video below explains how to use the Jobs feature on the mobile app.
You can also schedule Zoom call 👩💻or a phone call 📞 with a member of our team to clarify any additional questions you have.
Jobs Feature FAQs
Can I add multiple residents to receive updates about a work order?
Yes, you can add multiple residents to receive updates about a work order. You can enter their emails manually, and they will receive automated updates as the status of the work order changes.
Can I set up automatic follow-ups with vendors?
Yes, you can set the work order to automatically follow up with the vendor based on a chosen frequency (e.g., every day, every other day, every three days). If a vendor does not accept a work order within 24 hours, they will receive a reminder.