What is a SMS Message & what is it used for?
A SMS notification is a type of message that managers can send to Residents, even if those Residents have not created a Resident Profile on the HOA Messenger Mobile App. Unlimitted use of the in-app messaging feature is free, so we recommend that be the primary method of messaging with HOA Messenger. However, we understand there may be some Residents who’d rather not download the app and create a Resident profile, so the SMS-Alerts feature was designed to help HOAs close the gap so they can still include all Residents in their HOA Communications; even if some Residents do not create a Resident profile on the mobile app. All you need to send a SMS Message is the recipient’s phone number. 📟
How do I use the SMS-Alerts Feature?
You can also schedule Zoom call 👩💻or a phone call 📞 with a member of our team to clarify any additional questions you have.
Step One: Add Contacts
Confirm the HOA you want to add contacts for then click “Add Contacts”
Step Two: Enter Contact Info & Click “Save”
Step Three: Click on “Send SMS-Alert”
After you have entered the necessary contact info you can start sending messages directly to the phone numbers on this list, regardless of whether or not those contacts have downloaded the HOA Messenger Mobile app and created a Resident Profile.
Step Four: Enter the Message you want to send, then click “Review Message”
Step Five: Review Message & click “Send”
You can also schedule Zoom call 👩💻or a phone call 📞 with a member of our team to clarify any additional questions you have.
SMS Alet FAQs
Q: How does the SMS Alert Feature Work? A: The SMS Alert feature allows you to send messages directly to residents' phones using their phone number. This works as a standalone system and can be especially useful for reaching those who do not have a smart phone or haven't signed up for the app. For example, if you have 100 units and 90 people have signed up on the mobile app, you can add the cell phone numbers of the remaining 10 residents and when you send a SMS-Alert, the message will be sent to these 10 people via SMS and also reach the other 90 people who have signed up on the app, who will receive the same message via push notification.