Overview of Messaging Options

There are a variety of ways you can communicate using HOA Messenger. This article explains what those options are.

Updated over a week ago

Click on the “+” icon

Choose Recipient, HOA, Type Message & Click Send

Click on the Excel icon to download message history

Click on the “Auto-Response” link to program an automated message

In addition to standard Auto Response, Premium Subscribers can unlock "Intelligent Auto Response", which uses the power of AI to generate dynamic responses to residents' queries based on the information from the HOA notes, allowing customer service to continue even when an HOA Administrator is not available or unable respond right a way.

HOA Messaging FAQs

  • Can this software be used to have residents vote on different projects? A: While HOA Messenger can be used to send out requests for input or links to a survey from services like Google Forms or Survey Monkey, HOA Messenger does not offer stand alone survey feature that aggregates data for you.

  • Is there a way to schedule a time/date for a message to be sent? A: No, messages can not be scheduled to be sent at a later time. Messages have to be sent at the same time you draft them.

  • Why are some of my messages hidden? A: If you are on the Free Plan, message visibility is limited to 90 days. If you want visibility to messages, violations, or jobs older than 90 days then you will need to upgrade to the Premium Plan.

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