Need to update your payment details on the HOA Messenger Platform? The steps below explain how to change your credit card information in your Manager profile.
This guide not only covers updating credit card details but also provides insights and troubleshooting tips for managing various payment methods on the platform.
Step 1: Access Your Manager Profile
From your HOA Messenger Dashboard, locate your profile photo and name in the bottom-left corner of the screen. Click on it to open your profile page.
Step 2: Switch to the Billing Tab
At the top of your profile page, you’ll see two tabs: Profile and Billing. Select Billing to view plan options and payment methods.
Step 3: Find the “Payment Method” Section
Scroll down until you see the Payment method section where your existing credit card information is displayed.
The section is located beneath the plan options, ensuring easy visibility.
Step 4: Edit Your Card Information
Click the Edit button. A pop-up labeled Card will appear, prompting you to enter your new card number.
Step 5: Save Your Updated Card
Type in your new credit card number.
Click Update.
Once saved, your new card details (or partial number) will replace your old card under the “Payment method” section.
Troubleshooting Common Issues
If you are experiencing issues with adding a bank account or making payments, it may be due to system maintenance. Typically, these issues are temporary and resolve once maintenance is complete. Try repeating the action at a later time.
Additional Tips for Payment and Billing Support
Ensure you have a stable internet connection.
Sign out and sign back into your HOA Messenger account.
Contact HOA Messenger support for further assistance.