How to Change Your Credit Card Payment Method on HOA Messenger
Step 1: Access the HOA Messenger Resident Portal
Log in to your Resident Portal.
The resident log-in page can be access via resident.hoamessenger.com
Step 2: Log In to Your Account
Enter your registered email address
Enter your password
Click the "Log-in" button
If you've forgotten your password, use the "Forgot your password?" link
Step 3: Navigate to the Payments Section
Once logged in, look for the "Payments" option in the left sidebar menu
Click on "Payments" to access your payment information
Step 4: Check Your Autopay Status
Important: If you have autopay enabled, you must update or disable it before removing your current payment method.
Look for the "Autopay" section on the payments page
If autopay is active (indicated by the recycling symbol), click the "Update" button
Disable autopay temporarily to allow changes to your payment method
Step 5: Remove Your Existing Credit Card
Locate the "Credit Card Payment Method" section
Find your current card (shown with last 4 digits, e.g., ****4242)
Click the red trash can icon next to the card
A confirmation dialog will appear asking "Are you sure you want to delete the card ending with ****4242?"
Click "Confirm" to remove the card
Step 6: Add Your New Credit Card
Click the blue "+ Add new Card payment method" link
In the "Add Card" dialog box, enter:
Your new card number
Expiration date (MM/YY format)
CVC security code
Click "Submit" to save the new card
Step 7: Re-enable Autopay (Optional)
If you previously had autopay enabled and want to continue using it:
Return to the Autopay section
Set up autopay with your new credit card
This ensures automatic payments continue without interruption
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Below is a visual guide to complement the step-by-step instructions above.
