This guide explains how residents can change their bank account used for HOA payments (via ACH) in the resident portal. It also covers how to update your autopay settings so future payments are drawn from your new bank account.
Before You Begin
You will need:
Access to your HOA resident portal
Your new bank account’s login credentials (to connect via Plaid)
Step 1: Access Your Payment Settings
Log in to your resident portal at resident.hoamessenger.com/login.
From the left sidebar menu, select Payments.
On the Payments page, find the ACH Payment Method section to view your current bank account on file.
Step 2: Remove Your Current Bank Account
Under ACH Payment Method, locate your current bank account (e.g., STRIPE TEST BANK ending in 6789).
Click the red trash can icon (🗑️) next to it.
In the confirmation dialog that appears, select Confirm to finalize removal.
Note: Removing your old bank account will deactivate autopay (if you had it enabled).
Step 3: Add Your New Bank Account
Back in the ACH Payment Method section, click + Add new ACH payment method.
A secure Plaid window will pop up, explaining that Plaid can connect to thousands of financial institutions.
Click Continue and follow the prompts to:
Select your bank from the list.
Log in using your bank’s online credentials.
Choose the specific account you want to use for HOA payments (for example, checking vs. savings).
Authorize Plaid to securely share your account details with HOA Messenger.
Step 4: Update (or Re-Enable) Autopay with Your New Bank
In the Autopay section, click the Update button again.
In the Update Autopay popup, review or edit the following:
Start Date: When you want autopay to begin (e.g., March 2025).
End Date: (Optional) When you want autopay to stop (e.g., March 2026).
Payment Debit Date: Which day of the month autopay will withdraw funds (e.g., the 1st).
Title: A short description of your recurring payment (e.g., “Automatic Payment”).
Amount: The amount for each recurring payment (e.g., $155).
Payment Method: Select the newly added bank account you just connected via Plaid.
Check the box to indicate you agree to the Recurring Payment Terms and Conditions.
Click the blue Update button to save your changes.
Step 5: Confirm Your Changes
A green confirmation banner should appear, stating: Recurring Payment updated.
Ensure your ACH Payment Method list now displays your new bank account.
In the Autopay section, verify the status shows Autopay Enabled, with the correct Amount and next scheduled date.
