How to Cancel Autopay
Go to resident.hoamessenger.com and log in to your resident profile.
Click Payments in the left sidebar.
Scroll down to the Autopay section. You should see “Autopay Enabled” with a green checkmark.
Click Update.
In the Update Autopay window, click the red Delete button in the bottom-left corner.
When the confirmation message appears asking “Are you sure you want to cancel this autopay?”, click Confirm.
You’ll see a green notification confirming: “Recurring payment canceled.”
Tip:
Delete = cancels your autopay
Cancel = closes the window without making any changes
Important Notes
Canceling autopay only stops future automatic payments.
Any payments already processed or currently in progress will still go through.
Your saved credit card and bank account information remain on file for manual payments.
After canceling, a Setup Autopay button will appear, allowing you to create a new recurring schedule at any time.
Remember to submit manual payments by your due date to avoid late fees.
Troubleshooting
Issue: I don’t see an “Update” button in the Autopay section.
Explanation: If you see a “Setup Autopay” button instead, autopay is not currently active on your account. The Update button only appears when autopay is already enabled.
Issue: Nothing happens after I click “Confirm.”
Try this:
Check your internet connection.
Refresh the Payments page and look at the Autopay section to confirm the status.
If the issue continues, use the Contact HOA option in the sidebar to reach your association for assistance.
Frequently Asked Questions about canceling autopay
Q: Will canceling autopay stop a payment that’s already scheduled or in progress?
A: No. Payments that are already in progress will not be affected. Canceling autopay only prevents future automatic charges.
Q: Can I set up autopay again after canceling?
A: Yes. After cancellation, you’ll see a “Setup Autopay” button in the Autopay section. Click it to create a new recurring payment schedule.
Q: What happens to my saved payment methods?
A: Your saved credit cards and bank accounts stay on file. You can use them for manual payments or when setting up autopay again.
Q: Who can cancel autopay?
A: Any resident can cancel their own autopay enrollment through their resident portal account.
Q: Can I undo the cancellation?
A: The cancellation itself can’t be “undone,” but you can create a new autopay enrollment at any time using Setup Autopay.
