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How does a Manager send a Broadcast Message to all Residents using the Mobile App?
How does a Manager send a Broadcast Message to all Residents using the Mobile App?

This article describes how to use the Mobile App to send Broadcast Messages.

Updated over a week ago

What is a Broadcast Message and who will receive them?

Broadcast messages are messages that are sent to all residents who have either created or registered a Resident Profile on the HOA Messenger Mobile App or the Resident Web Portal. Broadcast message can also be sent via email to "unregistered residents" who's emails have been uploaded in the resident section by the Association's "Managers" or "Co-Managers" (i.e. app administrators) in the resident section.

Note: You'll need to onboard your HOA's residents before you can start sending messages. Click HERE to learn more about resident onboarding.

Tap on the "+" icon

From the home page of your Manager profile, tap on the “+” icon.


Tap on the “Broadcast” icon

When the pop-up appears on the screen, click on the "Broadcast” icon.


Step Three: Select Your HOA

On the next screen, select the HOA you want to send a Broadcast message to.


Step Four: Enter your Message info & click “Send”

Enter your message information at the bottom of the screen and click “Send” to send the message. You may also attach a document or picture by clicking the “+” screen.


Mobile Broadcast FAQs

  • Q: Where can I reference past broadcast messages when using the mobile app? A: Navigate to the "Recent Messages" section from the Home Screen and the Broadcasts will appear as a pinkish/purple colored message within each individual resident messaging thread and in a stand alone thread labeled "Broadcast".

  • Q: Can a resident respond to a Broadcast message, and if so can the entire community see the resident's response? A: Yes, residents can respond to a broadcast message. However, resident responses are only visible to Manager or Co-Manager Profiles.

  • Q: How do residents receive messages? A: Residents who have created or who have registered their profiles on the mobile app will receive Broadcast messages via push notification and via email to the email address used to register their profile. Unregistered residents who's emails were uploaded by Managers or Co-Managers will receive the Broadcast messages via email if enabled.

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