Once a HOA is created by a HOA administrator with a Manager Profile, members of your HOA can join by signing up and creating a Resident Profile via the web at resident.hoamessenger.com, or by downloading the mobile app on your Apple or Android Device.
How do residents register their online profiles?
Residents can create their own profiles using either the mobile app or the web portal (available on premium plans). The steps below match the new user interface and back‑end behaviour.
Download or open HOA Messenger. On the Free plan, residents must download the mobile app from the Apple App Store or Google Play. Premium communities can also use the Resident Web Portal.
Start the sign‑up flow. Tap or click Sign Up on the welcome screen.
Enter your email. If your email is brand‑new to the system, you’ll see a green checkmark and go straight to the next step. If your email is already on file but not yet registered, you’ll receive a six‑digit one‑time passcode (OTP) via email—enter it to continue. If your email is already registered, the screen will tell you to log in instead.
Enter your phone number. If a resident's email is not recognized during their registration process, then they will have an option to enter their phone number. If the phone number is recognized, then they will receive a code via text message and then follow the pattern as they would when registering with a recognized email for the first time. New phone numbers skip verification. Phone numbers already on file (but not registered) require a six‑digit code sent by text. Numbers tied to active accounts can’t be reused.
Provide your name and Property Address. If a Resident's email or phone number is not recognized, they will need to "Request access" and will be asked to fill in their name and property address before finishing the registration process. Note that Residents who's email or phone number was uploaded in advanced by by the matter will skip the name and property address confirmation section since those details are known in advanced.
Create a password. Choose a password that is at least eight characters long. When you finish this step the system creates your profile and logs you in automatically.
Once registered, you’ll appear as a Pending resident until an HOA manager approves your property association. Managers can deny access if someone does not belong to the community.
Personalized Community Picture
Individualize your HOA Resident’s experience by uploading an easily recognizable picture unique to your community.
How does a Resident contact their HOA via the Mobile App?
Residents can contact their HOA by tapping on “Contact Your HOA” and typing a message or sending a picture. Start typing a message by typing the desired correspondence or send a picture by clicking on the “+” symbol.
How does a Resident contact their HOA via the web portal?
How does a Resident access HOA Documents on the Mobile App?
Once documents are uploaded to HOA Messenger, residents will be able to view those documents using the resident section of the HOA Messenger Mobile App. Residents received a push notification automatically when a manager uploads a new document for Residents to reference.
From the resident Home Screen, tap on “HOA Documents”.
The next screen shows the documents that have been uploaded for resident review.
Residents can view the uploaded documents on their device or print or send the document to another device for review by clicking on the up-arrow icon in the top right corner of the document screen.
How does a Resident access HOA Documents via the Web Portal?
How does a Resident make a HOA Payment via the Mobile App?
If a Manager has linked your HOA’s bank to HOA Messenger, then Residents can make payments owed to the HOA using the HOA Messenger Mobile App. For more information on how to make a Resident Payment and the associated transaction fees, CLICK HERE.
How does a Resident make a HOA Payment via the Web Portal?
Residents can make their HOA payments using both the web portal and via the Mobile App. For more information on how to make a Resident Payment and the associated transaction fees, CLICK HERE.
Ticket / Job Tracking
The Ticket / Job Tracking feature allows residents in your HOA track the status of any reported concerns from the point when the issue was received, scheduled, and completed; received automatic updates every step of the way.
Resident Profile View of Ticket Tracking on Mobile App
Resident Profile View of Ticket Tracking on Web Portal
HOA Calendar
Residents can review important HOA Documents remotely using their HOA Messenger Resident Profiles. For step-by-step instructions on how resident’s can review their HOA’s documents, CLICK HERE.
Amenities Scheduling
With the HOA Messenger Amenities Scheduling Feature, your HOA can automate the Residential Scheduling of your HOA’s amenities. For Step-by-step instructions on how to a resident would make an Amenity Reservation, CLICK HERE.
Resident List
The Resident list allows residents within the same HOA to send direct messages to one another. Residents are able to disable resident to resident messaging if they want to. Managers can also disable all resident-to-resident messaging if they do not feel that resident-to-resident messaging is necessary.
Misc. Resident Portal FAQs
How does a resident join HOA Messenger?
Residents join by creating an online profile. Communities on the Free plan must use the mobile app; Premium communities can also use the web portal. See the Onboarding Residents article for a detailed walk‑through of the registration process.
How does a resident register their profile using the web portal?
Residents on the Premium plan can use a desktop or laptop to create their profile:
Visit the Resident Web Portal and click Sign Up.
Enter your email address. If the email is not recognized by system the resident will go straight to the next step. If the email has been pre‑loaded by your manager, you’ll receive a one‑time passcode by email—enter the six‑digit code to continue. If the email already belongs to an active account, the page will ask you to log in instead.
Enter your phone number. New numbers skip verification. Numbers already on file but not registered require a six‑digit code sent by text.
Fill in your first name, last name and property address.
Create a password (at least eight characters) and click Create Account. The portal will log you in automatically once your profile is created.
After signing up, you’ll receive a pending status until your manager approves your property association. If your HOA uses the Free plan, please use the mobile app to register instead.
Can residents register using the mobile app?
Yes. The process is almost identical to the web portal: open the app, tap Sign Up, and follow the steps to enter your email, phone number, name/property details and password. If any of your contact information is already on file but not registered, you’ll be asked to enter a six‑digit code sent by email or text. See Onboarding Residents for more details.
How do residents log in?
Residents log in with their email and password. No one‑time passcode is required for normal logins. If you forget your password, click Forgot Password on the login screen. Enter your registered email to receive a reset link. Follow the link to set a new password and regain access.
Why can’t I see my property after signing up?
Only approved property associations appear in your property list. When you request to link a property during sign‑up or from the profile settings, the status remains pending until an HOA manager approves it. Once approved, the property will show up automatically. If your HOA’s subscription has expired, some features may be temporarily unavailable until your HOA renews.
What is an unregistered resident?
An Unregistered Resident (previously called a “non‑app resident”) is someone who has been added by an HOA manager but hasn’t created their own login yet. When that person eventually signs up with the same email or phone number, their new profile is merged automatically with the pre‑loaded record. If they use different contact information, the manager can manually merge the two profiles.
As a Resident, how do I sign up for HOA Messenger?
Download the HOA Messenger mobile app (or open the web portal if your HOA is on the Premium plan) and tap Sign Up. Enter your email and phone number, provide your name and mailing address, and create a password. If the system doesn’t recognize your contact information, you’ll skip verification. If your email or phone number is already on file but not yet registered, you’ll receive a six‑digit code to confirm your identity. Once you finish, the app logs you in automatically.
Why do I need to enter a code when signing up?
A one‑time passcode (OTP) is required when your email address or phone number has been pre‑loaded by your HOA manager but isn’t yet tied to a resident account. The six‑digit code sent via email or text helps us confirm that you’re the rightful owner of that contact information. Brand‑new emails and phone numbers skip this step, and contacts already linked to an active account must use the regular login screen instead.
What happens if my email or phone number is already registered?
If you attempt to sign up using an email address or phone number that is already associated with an active resident profile, the sign‑up form will display a message explaining that an account exists. Choose Log In and enter your password instead of creating a new profile. This prevents duplicate accounts.
When will my Resident Profile be approved?
After you request to link a property (either during sign‑up or later), your HOA manager reviews the request. Only approved associations appear in your property list. Pending associations do not grant access to property‑specific features until a manager approves them. If your HOA’s subscription is expired or unpaid, some premium features may be temporarily unavailable until the subscription is renewed.
How do I log in if I already have an account?
On the login screen, enter your registered email and password and click Log In. You do not need a one‑time passcode for normal logins. If you recently signed up you may still be awaiting approval for your property association; you can still log in and view general information.
What should I do if I forget my password?
Click Forgot Password on the login screen and enter your registered email. You’ll receive a link via email to reset your password. Follow the instructions to choose a new password and regain access to your account.
Why don’t I see my property after signing up?
New property associations remain pending until an HOA manager approves them. If you don’t see your property, it may still be awaiting approval. Once approved, it will appear automatically. Make sure you linked the correct address during sign‑up. If you skipped the property step, you can add a property later from your profile settings.
What happens if my HOA's subscription is inactive?
Certain features, such use of the resident web portal, require an active HOA subscription. If your HOA’s subscription is incomplete, expired or unpaid, those premium features may be temporarily disabled. Contact your HOA manager for more information; you can still view basic information and documents.
What is an unregistered (non‑app) resident?
An Unregistered Resident is someone whose information has been added by an HOA manager but who hasn’t created their own login yet. When that person signs up using the same email or phone number, their new profile merges automatically with the pre‑loaded record. If they use different contact information, the manager can manually merge the profiles. Unregistered residents cannot log in until they complete the sign‑up process.